Man and Van Kew Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kew provides removal and related services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means the person, firm or company who requests or purchases services from Man and Van Kew.

We, us, our means Man and Van Kew, the provider of removal and related services.

Services means any removal, man and van, loading, unloading, packing, unpacking, transportation, delivery, or related services we agree to provide.

Goods means all items, effects and property that are the subject of the Services.

Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial moves, deliveries and collections within our service area and to destinations agreed at the time of booking.

2.2 The exact scope of work, including the number of staff, size of vehicle, estimated duration and nature of the Services, will be as set out in our quotation or booking confirmation.

2.3 Any additional services requested on the day of the move, or any changes to the agreed scope, may be subject to additional charges and may be provided only where we have availability.

2.4 We reserve the right to decline to carry out any work which, in our reasonable opinion, may pose a risk to health and safety, cause damage to property, involve prohibited items, or fall outside our usual level of expertise or insurance cover.

3. Booking Process

3.1 You may request a quotation by contacting us with details of your move, including addresses, access information, nature and approximate quantity of Goods, and any special requirements.

3.2 Quotations are provided based on the information you supply. It is your responsibility to ensure that all information is accurate and complete. Any misdescription, omissions, or changes may result in adjustments to the price or the Services.

3.3 A booking is only confirmed when we have accepted your request and issued a booking confirmation. We are not obligated to accept any booking request.

3.4 We may require a deposit or prepayment to secure your booking. If a deposit is required, this will be communicated before the booking is confirmed.

3.5 You must inform us at the time of booking about any special circumstances that could affect the move, such as restricted access, parking limitations, low bridges, narrow staircases, heavy or oversized items, valuable or fragile items, or any other factor which might influence the time, staff, or vehicle required.

4. Prices and Payments

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation or booking confirmation.

4.2 Prices may take into account factors such as travel time, waiting time, tolls, congestion charges, parking costs, the nature and volume of Goods, and any additional services requested.

4.3 Unless stated otherwise, our prices do not include costs for parking permits, parking fines, or similar charges. You are responsible for arranging suitable parking and for any costs or fines incurred if suitable parking is not available.

4.4 Payment terms will be confirmed at the time of booking. We may require payment in full or in part in advance, on commencement of the job, or upon completion, depending on the nature of the booking.

4.5 Time-based charges will usually be calculated from the time our team and vehicle arrive at the origin address until the time the work is completed at the final destination, including any unavoidable waiting time.

4.6 If payment is not received in accordance with the agreed terms, we reserve the right to withhold or suspend Services, retain Goods until full payment is received, and charge interest on overdue amounts at a reasonable commercial rate.

5. Changes and Cancellations

5.1 If you wish to change the date, time, addresses, or scope of your booking, you must notify us as soon as possible. All changes are subject to our availability and may result in an adjustment to the price.

5.2 If you cancel your booking, the following cancellation terms will generally apply, unless different terms are specified in your booking confirmation.

5.3 If you cancel more than 7 days before the scheduled start time, any deposit paid may be refunded or transferred, subject to any reasonable administrative charge.

5.4 If you cancel within 7 days but more than 48 hours before the scheduled start time, we may retain part or all of your deposit to cover allocated resources and administration.

5.5 If you cancel within 48 hours of the scheduled start time, or fail to be present or contactable at the agreed time, we reserve the right to charge up to 100 percent of the estimated price, including any minimum call out charge.

5.6 We reserve the right to cancel or reschedule your booking due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, staff illness, accidents, road closures, or other events. In such cases, we will seek to agree a new date or provide a refund of any amount paid for Services not provided, but will not be liable for any resulting indirect or consequential loss.

6. Your Responsibilities

6.1 You are responsible for

a ensuring that we have accurate and complete information about your move

b arranging suitable parking and any necessary permits for our vehicle at all locations

c ensuring safe and reasonable access to the premises, including lifts, stairways, corridors, and doorways

d packing and securing your Goods safely and appropriately, unless we have expressly agreed to provide packing services

e being present or represented during loading and unloading to provide instructions and to check items

f checking that nothing is left behind before our vehicle departs each location

g complying with all applicable laws and regulations relating to the Goods.

6.2 You must not request us to carry any items which are illegal, hazardous, perishable, alive, or otherwise unsuitable for transport, including but not limited to cash, securities, jewellery, precious metals, explosives, flammable substances, drugs, firearms, or waste not compliant with regulations.

6.3 If our staff consider that any item is unsafe or unlawful to transport, we may refuse to handle that item without liability.

7. Our Responsibilities

7.1 We will carry out the Services with reasonable care and skill, using suitable vehicles and personnel appropriate to the agreed scope of work.

7.2 We will take reasonable steps to protect your property and Goods while they are in our care, subject to the limitations and exclusions of liability set out in these Terms and Conditions.

7.3 Where we agree to dismantle or reassemble furniture or equipment, we will do so with reasonable care, but cannot guarantee that items will be reassembled to exactly their previous condition, particularly if they were not originally designed to be dismantled.

7.4 Time estimates for arrival and completion are given in good faith but are not guaranteed, as they may be affected by traffic, weather, access issues, and other factors beyond our control.

8. Insurance and Liability

8.1 We maintain appropriate insurance cover for our operations, subject to policy terms, conditions, and exclusions. Details of cover can be provided upon request.

8.2 Our liability for loss of or damage to Goods or property arising from our negligence or breach of Contract is limited to a reasonable amount per job, which may be further limited by our insurance policy. If you require higher levels of cover, you must arrange your own additional insurance.

8.3 We will not be liable for

a loss or damage arising from your failure to pack Goods properly, unless we have provided packing services

b damage to items that are inherently fragile or have a pre existing defect

c loss of or damage to prohibited or excluded items

d damage caused by defective or inadequate access ways, staircases, lifts, or surfaces

e normal wear and tear, scratching, scuffing, or minor dents arising from normal handling.

8.4 We are not liable for any indirect or consequential losses, including loss of profits, loss of opportunity, loss of enjoyment, or loss arising from delay, unless expressly required by law.

8.5 You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services, providing full details and evidence. Failure to do so may prejudice our ability to investigate or settle any claim.

9. Waste and Environmental Regulations

9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste items where agreed in advance and where this can be done lawfully.

9.2 We will not carry or dispose of controlled, hazardous, clinical, or specialist waste, including chemicals, asbestos, gas cylinders, paint, fuel, or other restricted materials.

9.3 Where we agree to remove unwanted items, we will take them to an appropriate facility or recycling centre in compliance with waste regulations. Additional charges may apply for this service, which will be itemised where possible.

9.4 You remain responsible for any waste you ask us to handle. If items are found to be hazardous or non compliant with regulations, we may return them to you or decline to transport them, and may charge for any associated costs.

9.5 You must not request us to fly tip or illegally dump any items under any circumstances. We will refuse any such request and may report unlawful activity to the relevant authorities.

10. Delays and Events Beyond Our Control

10.1 We will not be liable for failure to perform, or delay in performing, our obligations where this is due to events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, accidents, vehicle breakdowns, industrial disputes, or acts of public authorities.

10.2 If such an event occurs, we will inform you as soon as reasonably possible and will take reasonable steps to minimise the impact. Where appropriate, we may offer to reschedule the Services or adjust the scope.

10.3 If performance of the Services becomes impossible or significantly impractical due to such events, either party may terminate the Contract without further liability, subject to payment for any Services already supplied.

11. Complaints and Dispute Resolution

11.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our team on the day where possible, so that we have an opportunity to address it promptly.

11.2 If the matter is not resolved, you should submit a written complaint with full details of your concerns, including dates, locations, and any supporting evidence, within a reasonable time after the Services have been completed.

11.3 We will investigate complaints in good faith and aim to respond within a reasonable period. We may ask for additional information to assist our investigation.

11.4 Both parties agree to attempt to resolve disputes amicably in the first instance. If a dispute cannot be resolved, either party may pursue its rights through the courts as set out under governing law.

12. Data Protection and Privacy

12.1 We will collect and use your personal information only as necessary to provide our Services, manage bookings, process payments, and communicate with you.

12.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where required to provide the Services, to comply with legal obligations, or with your consent.

12.3 By using our Services, you consent to our use of your information in accordance with applicable data protection laws.

13. Termination

13.1 We may terminate the Contract immediately by notice to you if

a you materially breach these Terms and Conditions and, where the breach is capable of remedy, fail to remedy it within a reasonable period after being asked to do so

b you fail to pay any amount due by the agreed date

c we reasonably believe that carrying out the Services would be unsafe, unlawful, or expose us to unacceptable risk.

13.2 Upon termination, you will remain liable to pay for any Services already provided and any reasonable costs we incur as a result of the termination.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 Entire agreement The Contract constitutes the entire agreement between you and us in relation to the Services and supersedes any previous written or oral agreements or understandings.

15.2 Severability If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.3 No waiver Any failure or delay by us in enforcing any of our rights under these Terms and Conditions shall not be construed as a waiver of those rights.

15.4 Assignment You may not transfer or assign your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services.

15.5 Updates We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

By making a booking with Man and Van Kew, you confirm that you have read, understood and agree to these Terms and Conditions.



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Hire our affordably priced man and van Kew services for your moving dilemma in TW9

We are an established company that offers the best man and van service in Kew. With years of practice under our belts we supply the best service to suit your needs and bank balance. When on the move make certain you get a reputable company on the job, and in TW9 that is us. Our customer service will guide you through our range of moving services and give you the lowdown on all of our best deals. You can’t beat our man and van Kew high standards so don’t hesitate and call today.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kew Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 3 Dee Rd
Postal code: TW9 2JN
City: London
Country: United Kingdom

Latitude: 51.4649090 Longitude: -0.2917420
E-mail:
[email protected]

Web:
Description: Hire our skilled man and van movers in Kew, TW9 to make your moving process go as smoothly as possible! Call us now and get a free consultation!
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